{"id":2901,"date":"2026-06-10T13:26:05","date_gmt":"2026-06-10T13:26:05","guid":{"rendered":"https:\/\/creatics2026.smit.dev\/?page_id=2901"},"modified":"2026-10-16T13:51:54","modified_gmt":"2026-10-16T13:51:54","slug":"faq","status":"publish","type":"page","link":"https:\/\/creatics2026.smit.dev\/en\/about-us\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"[vc_row type=”in_container” full_screen_row_position=”middle” column_margin=”default” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” scene_position=”center” text_color=”dark” text_align=”left” row_border_radius=”none” row_border_radius_applies=”bg” row_position_desktop=”default” row_position_tablet=”inherit” row_position_phone=”inherit” overflow=”visible” overlay_strength=”0.3″ gradient_direction=”left_to_right” shape_divider_position=”bottom” bg_image_animation=”none”][vc_column column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” flex_gap_desktop=”10px” column_element_direction_desktop=”default” column_element_spacing=”default” desktop_text_alignment=”default” tablet_text_alignment=”default” phone_text_alignment=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_backdrop_filter=”none” column_shadow=”none” column_border_radius=”none” column_link_target=”_self” column_position=”default” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/1″ tablet_width_inherit=”default” animation_type=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid”][nectar_responsive_text inherited_font_style=”default” text_direction=”default”]General[\/nectar_responsive_text][toggles style=”default” border_radius=”3px”][toggle color=”Default” heading_tag=”default” heading_tag_functionality=”default” title=”What exactly does Creatics do?”][vc_column_text css=”” text_direction=”default”]Creatics develops interactive experiences that encourage people to play, move, collaborate and learn. We provide existing concepts, software and hardware, as well as developing fully customised experiences.[\/vc_column_text][\/toggle][toggle color=”Default” heading_tag=”default” heading_tag_functionality=”default” title=”Which organisations does Creatics work with?”][vc_column_text css=”” text_direction=”default”]We work with holiday parks, campsites, event agencies, leisure businesses, tourist attractions, Family Entertainment Centres, schools, local authorities and community organisations, among others.[\/vc_column_text][\/toggle][toggle color=”Default” heading_tag=”default” heading_tag_functionality=”default” title=”What types of experiences does Creatics offer?”][vc_column_text css=”” text_direction=”default”]Our range includes active experiences, staffless entertainment, teambuilding experiences and serious games. Examples include laser tag, interactive routes, city games, Escape Boxes and interactive walls.[\/vc_column_text][\/toggle][toggle color=”Default” heading_tag=”default” heading_tag_functionality=”default” title=”Does Creatics only operate in the Netherlands?”][vc_column_text css=”” text_direction=”default”]No. Various concepts and systems are also used internationally. The options depend on the product, the support required and the available language versions.[\/vc_column_text][\/toggle][toggle color=”Default” heading_tag=”default” heading_tag_functionality=”default” title=”Are the experiences suitable for both children and adults?”][vc_column_text css=”” text_direction=”default”]Yes. Many concepts are suitable for different age groups. We tailor the story, difficulty level, playing time and presentation to your audience.[\/vc_column_text][\/toggle][toggle color=”Default” heading_tag=”default” heading_tag_functionality=”default” title=”Can I try a concept first?”][vc_column_text css=”” text_direction=”default”]Yes. You can request a no-obligation demonstration or a personal consultation. This lets you experience the concept and discuss how it could be used within your organisation.[\/vc_column_text][\/toggle][\/toggles][nectar_responsive_text inherited_font_style=”default” text_direction=”default”]Working with Creatics[\/nectar_responsive_text][toggles style=”default” border_radius=”none”][toggle color=”Default” heading_tag=”default” heading_tag_functionality=”default” title=”How does a partnership with Creatics begin?”][vc_column_text css=”” text_direction=”default”]We usually start with a conversation about what you want to achieve. Which audience do you want to reach? What space or location do you have available? Do you want to generate additional revenue, engage visitors or create social impact? These questions help us find the best solution together.[\/vc_column_text][\/toggle][toggle color=”Default” heading_tag=”default” heading_tag_functionality=”default” title=”Can you also help with the revenue model?”][vc_column_text css=”” text_direction=”default”]Yes. We consider both the experience and how the concept can deliver a return for your organisation. This includes pricing, capacity, staffing, rental, pay-per-play and other revenue models.[\/vc_column_text][\/toggle][toggle color=”Default” heading_tag=”default” heading_tag_functionality=”default” title=”Do you stay involved after delivery?”][vc_column_text css=”” text_direction=”default”]Absolutely. We believe in long-term partnerships rather than quick sales. We support implementation, technology, updates and further development, and help you get the most out of the concept.[\/vc_column_text][\/toggle][toggle color=”Default” heading_tag=”default” heading_tag_functionality=”default” title=”Can you help launch a new concept?”][vc_column_text css=”” text_direction=”default”]Yes. Depending on the concept, we can advise on the launch, training, promotional materials, pricing and practical implementation. The aim is to ensure that a new concept is actively used once it has been installed.[\/vc_column_text][\/toggle][\/toggles][nectar_responsive_text inherited_font_style=”default” text_direction=”default”]Staffless entertainment[\/nectar_responsive_text][toggles style=”default” border_radius=”none”][toggle color=”Default” heading_tag=”default” heading_tag_functionality=”default” title=”What is staffless entertainment?”][vc_column_text css=”” text_direction=”default”]Staffless means that visitors can enjoy an experience independently, without a member of staff, instructor or game facilitator needing to be present throughout.[\/vc_column_text][vc_column_text][\/vc_column_text][\/toggle][toggle color=”Default” heading_tag=”default” heading_tag_functionality=”default” title=”Does staffless mean completely without staff?”][vc_column_text css=”” text_direction=”default”]Not always. Some concepts only require a member of staff to hand out and collect the equipment. The concept itself then takes care of instructions, guidance and game progression.[\/vc_column_text][vc_column_text][\/vc_column_text][\/toggle][toggle color=”Default” heading_tag=”default” heading_tag_functionality=”default” title=”What makes staffless entertainment attractive?”][vc_column_text css=”” text_direction=”default”]You can offer additional entertainment and experiences without constantly requiring extra staff hours. This makes concepts easier to scale and can help improve returns.[\/vc_column_text][vc_column_text][\/vc_column_text][\/toggle][toggle color=”Default” heading_tag=”default” heading_tag_functionality=”default” title=”Are all your concepts staffless?”][vc_column_text css=”” text_direction=”default”]No. Many of our concepts are designed for independent use, but we also offer products and experiences where facilitation is part of the experience.[\/vc_column_text][vc_column_text][\/vc_column_text][\/toggle][\/toggles][nectar_responsive_text inherited_font_style=”default” text_direction=”default”]Revenue models and costs[\/nectar_responsive_text][toggles style=”default” border_radius=”none”][toggle color=”Default” heading_tag=”default” heading_tag_functionality=”default” title=”Can I purchase a concept from Creatics?”][vc_column_text css=”” text_direction=”default”]Yes. Several concepts are available for outright purchase. The exact form of partnership varies by product.[\/vc_column_text][\/toggle][toggle color=”Default” heading_tag=”default” heading_tag_functionality=”default” title=”What is Profit Share?”][vc_column_text css=”” text_direction=”default”]With Profit Share, Creatics and its partner share the revenue generated by a concept. This can reduce, or in some cases avoid, the upfront investment and creates a shared interest in making the concept successful.[\/vc_column_text][\/toggle][toggle color=”Default” heading_tag=”default” heading_tag_functionality=”default” title=”Do you only work with Profit Share?”][vc_column_text css=”” text_direction=”default”]No. Depending on the concept, we offer options including purchase, rental, annual licences, subscriptions, pay-per-play and Profit Share<\/strong>. Together, we determine which model best suits your organisation.[\/vc_column_text][\/toggle][toggle color=”Default” heading_tag=”default” heading_tag_functionality=”default” title=”Can a concept generate additional revenue?”][vc_column_text css=”” text_direction=”default”]Many of our entertainment concepts are specifically designed for this. For example, you can charge guests per participation, rental or experience played. We consider not only revenue, but also operating costs and staffing.[\/vc_column_text][\/toggle][toggle color=”Default” heading_tag=”default” heading_tag_functionality=”default” title=”Can I also offer a concept to my visitors free of charge?”][vc_column_text css=”” text_direction=”default”]Yes. A concept does not always have to generate revenue directly. It can also serve as an extra service, attract visitors or improve the overall visitor experience.[\/vc_column_text][\/toggle][\/toggles][nectar_responsive_text inherited_font_style=”default” text_direction=”default”]Technology & implementation[\/nectar_responsive_text][toggles style=”default” border_radius=”none”][toggle color=”Default” heading_tag=”default” heading_tag_functionality=”default” title=”Do I need extensive technical knowledge?”][vc_column_text css=”” text_direction=”default”]No. Our solutions are designed to be as easy to use as possible. We make sure staff understand how the concept works and provide support whenever needed.[\/vc_column_text][\/toggle][toggle color=”Default” heading_tag=”default” heading_tag_functionality=”default” title=”Do you also handle installation and implementation?”][vc_column_text css=”” text_direction=”default”]Yes. Where necessary, we handle installation, configuration, instructions and training. For Plug & Play concepts, we keep implementation as simple as possible.[\/vc_column_text][\/toggle][toggle color=”Default” heading_tag=”default” heading_tag_functionality=”default” title=”What happens if there is a technical problem?”][vc_column_text css=”” text_direction=”default”]Creatics provides personal support. Depending on the product, we help remotely or arrange repairs, replacement or maintenance.[\/vc_column_text][\/toggle][toggle color=”Default” heading_tag=”default” heading_tag_functionality=”default” title=”Do you also provide updates?”][vc_column_text css=”” text_direction=”default”]For concepts that include software, we continue to develop updates, new features and, where relevant, new content. This allows a concept to keep evolving after installation.[\/vc_column_text][\/toggle][toggle color=”Default” heading_tag=”default” heading_tag_functionality=”default” title=”Can concepts be used at multiple locations?”][vc_column_text css=”” text_direction=”default”]Many of our solutions are specifically designed to scale. Successful concepts can therefore be rolled out to multiple locations relatively easily.[\/vc_column_text][\/toggle][\/toggles][nectar_responsive_text inherited_font_style=”default” text_direction=”default”]Games & content[\/nectar_responsive_text][toggles style=”default” border_radius=”none”][toggle color=”Default” heading_tag=”default” heading_tag_functionality=”default” title=”Can existing games be customised?”][vc_column_text css=”” text_direction=”default”]Yes. With several products, you can use an existing game as a starting point and adapt it to your audience, location, brand identity or objectives. This means you do not always have to start from scratch.[\/vc_column_text][\/toggle][toggle color=”Default” heading_tag=”default” heading_tag_functionality=”default” title=”Can you add new games or challenges?”][vc_column_text css=”” text_direction=”default”]This depends on the concept, but many of our digital solutions allow new games, routes, challenges or other content to be added.[\/vc_column_text][\/toggle][toggle color=”Default” heading_tag=”default” heading_tag_functionality=”default” title=”Can you incorporate our own brand identity?”][vc_column_text css=”” text_direction=”default”]Yes. For many concepts, we can adapt colours, logos, physical materials, digital screens and other elements to match your organisation\u2019s identity.[\/vc_column_text][\/toggle][toggle color=”Default” heading_tag=”default” heading_tag_functionality=”default” title=”Are the concepts available in multiple languages?”][vc_column_text css=”” text_direction=”default”]Many of our concepts can be offered in multiple languages. The available languages vary by product. We can also include additional languages in bespoke projects.[\/vc_column_text][\/toggle][\/toggles][nectar_responsive_text inherited_font_style=”default” text_direction=”default”]Entertainment & serious gaming[\/nectar_responsive_text][toggles style=”default” border_radius=”none”][toggle color=”Default” heading_tag=”default” heading_tag_functionality=”default” title=”What is the difference between entertainment and serious gaming?”][vc_column_text css=”” text_direction=”default”]Entertainment focuses on fun and the experience itself. With serious gaming, we use the same power of play to share knowledge, encourage discussion about behaviour, promote collaboration or raise awareness of social issues.[\/vc_column_text][\/toggle][toggle color=”Default” heading_tag=”default” heading_tag_functionality=”default” title=”Can you develop a serious game about our own topic?”][vc_column_text css=”” text_direction=”default”]Yes. We translate your topic and desired learning or behavioural objective into an interactive game format. We look for the right balance between content, enjoyment and impact.[\/vc_column_text][\/toggle][toggle color=”Default” heading_tag=”default” heading_tag_functionality=”default” title=”Are your concepts suitable for large groups?”][vc_column_text css=”” text_direction=”default”]This varies by concept. Some experiences are designed for small groups, while others can engage dozens or hundreds of participants at the same time.[\/vc_column_text][\/toggle][toggle color=”Default” heading_tag=”default” heading_tag_functionality=”default” title=”Are the concepts available in multiple languages?”][vc_column_text css=”” text_direction=”default”]Many of our concepts can be offered in multiple languages. The available languages vary by product. We can also include additional languages in bespoke projects.[\/vc_column_text][\/toggle][\/toggles][nectar_responsive_text inherited_font_style=”default” text_direction=”default”]Getting to know us[\/nectar_responsive_text][toggles style=”default” border_radius=”none”][toggle color=”Default” heading_tag=”default” heading_tag_functionality=”default” title=”Can I view or test a concept first?”][vc_column_text css=”” text_direction=”default”]We can provide a demonstration of many concepts. This allows you to experience how they work and assess with us whether they suit your organisation and audience.[\/vc_column_text][\/toggle][toggle color=”Default” heading_tag=”default” heading_tag_functionality=”default” title=”I am not sure which concept suits us. Can you help?”][vc_column_text css=”” text_direction=”default”]Of course. You do not need to know exactly which product you need in advance. Tell us what you want to achieve, for which audience and in what setting. Together, we will find the experience and revenue model that suit your needs.<\/strong>[\/vc_column_text][\/toggle][toggle color=”Default” heading_tag=”default” heading_tag_functionality=”default” title=”How can I request a demo?”][vc_column_text css=”” text_direction=”default”]You can easily request a demo or introductory meeting through our website. We will then contact you to discuss your requirements.[\/vc_column_text][\/toggle][\/toggles][nectar_responsive_text inherited_font_style=”default” text_direction=”default”]Software and interactive routes[\/nectar_responsive_text][toggles style=”default” border_radius=”none”][toggle color=”Default” heading_tag=”default” heading_tag_functionality=”default” title=”What is an interactive route?”][vc_column_text css=”” text_direction=”default”]An interactive route combines a physical environment with digital challenges, stories, games or information. For example, participants use their smartphones to discover locations, complete challenges and collect points.[\/vc_column_text][\/toggle][toggle color=”Default” heading_tag=”default” heading_tag_functionality=”default” title=”Can we create interactive routes and games ourselves?”][vc_column_text css=”” text_direction=”default”]Yes. Our software lets you create and customise your own routes, challenges and games. This allows you to develop new content without having a complete new product built for every change.[\/vc_column_text][\/toggle][toggle color=”Default” heading_tag=”default” heading_tag_functionality=”default” title=”Do participants need a special app?”][vc_column_text css=”” text_direction=”default”]This varies by solution. Wherever possible, we make access as simple as possible, for example through a smartphone and QR code or a web app.[\/vc_column_text][\/toggle][toggle color=”Default” heading_tag=”default” heading_tag_functionality=”default” title=”Can visitors use their own smartphones?”][vc_column_text css=”” text_direction=”default”]Yes. With many of our solutions, participants simply use their own smartphones. This means your organisation does not have to provide equipment for every player.[\/vc_column_text][\/toggle][toggle color=”Default” heading_tag=”default” heading_tag_functionality=”default” title=”Can we customise an existing game?”][vc_column_text css=”” text_direction=”default”]Yes. You do not always have to start from scratch. Existing Plug & Play games can serve as a foundation and be adapted to your location, audience or brand identity.[\/vc_column_text][\/toggle][toggle color=”Default” heading_tag=”default” heading_tag_functionality=”default” title=”Can a route be tailored to our own location?”][vc_column_text css=”” text_direction=”default”]Absolutely. Routes can be built around specific places, buildings, attractions or points of interest at your location.[\/vc_column_text][\/toggle][toggle color=”Default” heading_tag=”default” heading_tag_functionality=”default” title=”Can players activate physical objects along the way?”][vc_column_text css=”” text_direction=”default”]Yes. Depending on the concept, we can link digital content to QR codes, NFC tags, GPS locations or other interactive elements.[\/vc_column_text][\/toggle][toggle color=”Default” heading_tag=”default” heading_tag_functionality=”default” title=”Can an interactive route be played without a facilitator?”][vc_column_text css=”” text_direction=”default”]Many routes are designed to be played entirely independently. The software guides participants through the experience, requiring little or no staff involvement.[\/vc_column_text][\/toggle][toggle color=”Default” heading_tag=”default” heading_tag_functionality=”default” title=”Can we make changes to the route ourselves later?”][vc_column_text css=”” text_direction=”default”]With solutions that give you access to the management system, you can manage and refresh the content yourself. This includes text, challenges, locations and other game elements.[\/vc_column_text][\/toggle][toggle color=”Default” heading_tag=”default” heading_tag_functionality=”default” title=”Can we create multiple routes with the same software?”][vc_column_text css=”” text_direction=”default”]Yes. Depending on the chosen solution, you can offer different routes and games from the same platform for different audiences or occasions.[\/vc_column_text][\/toggle][toggle color=”Default” heading_tag=”default” heading_tag_functionality=”default” title=”Is the software suitable for different audiences?”][vc_column_text css=”” text_direction=”default”]Yes. The same technology can be used for families, children, tourists, teams, schools or community projects, for example. The content determines who the experience is suitable for.[\/vc_column_text][\/toggle][toggle color=”Default” heading_tag=”default” heading_tag_functionality=”default” title=”Can interactive routes be offered in multiple languages?”][vc_column_text css=”” text_direction=”default”]Yes. Multilingual options allow the same route to be adapted for international visitors.[\/vc_column_text][\/toggle][toggle color=”Default” heading_tag=”default” heading_tag_functionality=”default” title=”Can we use our own brand identity?”][vc_column_text css=”” text_direction=”default”]Yes. Depending on the solution, logos, colours, images and other visual elements can be adapted to your organisation.[\/vc_column_text][\/toggle][toggle color=”Default” heading_tag=”default” heading_tag_functionality=”default” title=”Can we see how many people play a route?”][vc_column_text css=”” text_direction=”default”]Depending on the platform, usage data and results can be tracked. The available statistics vary by solution.[\/vc_column_text][\/toggle][toggle color=”Default” heading_tag=”default” heading_tag_functionality=”default” title=”Can we earn money with an interactive route?”][vc_column_text css=”” text_direction=”default”]Yes. A route can be offered free of charge as an extra service or used as a paid activity. We can help develop a revenue model that suits your location and audience.[\/vc_column_text][\/toggle][toggle color=”Default” heading_tag=”default” heading_tag_functionality=”default” title=”How much does it cost to use the software?”][vc_column_text css=”” text_direction=”default”]This depends on the software chosen, the number of games or routes and the support required. We offer different models and work with you to find the best solution.[\/vc_column_text][\/toggle][toggle color=”Default” heading_tag=”default” heading_tag_functionality=”default” title=”Will we receive support when creating our first route?”][vc_column_text css=”” text_direction=”default”]Yes. We can help with configuration, training and the development of your first content. Depending on the solution, you can then gradually do more yourself.[\/vc_column_text][\/toggle][\/toggles][\/vc_column][\/vc_row][vc_row type=”in_container” full_screen_row_position=”middle” column_margin=”default” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” scene_position=”center” text_color=”dark” text_align=”left” row_border_radius=”none” row_border_radius_applies=”bg” row_position_desktop=”default” row_position_tablet=”inherit” row_position_phone=”inherit” overflow=”visible” overlay_strength=”0.3″ gradient_direction=”left_to_right” shape_divider_position=”bottom” bg_image_animation=”none”][vc_column column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” flex_gap_desktop=”10px” column_element_direction_desktop=”default” column_element_spacing=”default” desktop_text_alignment=”default” tablet_text_alignment=”default” phone_text_alignment=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_backdrop_filter=”none” column_shadow=”none” column_border_radius=”none” column_link_target=”_self” column_position=”default” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/1″ tablet_width_inherit=”default” animation_type=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid”][\/vc_column][\/vc_row]\n","protected":false},"excerpt":{"rendered":"

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